# Gas Station Manager **Company:** [MCK Group](http://jobs.workable.com/companies/tQ9hzohm5iTqPABapEjiK1.md) **Location:** Marietta, United States **Workplace:** on site **Employment type:** Full-time **Department:** Retail [Apply for this job](http://jobs.workable.com/view/fdc10e2b-4bc9-495c-ad58-32ae36d2df16) ## Description The Gas Station Store Manager is responsible for the overall operation, profitability, safety, cleanliness, staffing, and customer-service performance of the assigned gas station and convenience store. The Store Manager oversees daily retail, fuel, food service, lottery, cash-handling, inventory, merchandising, and employee-management activities. This position is responsible for ensuring that the store operates in compliance with company policies, fuel-brand standards, food-safety requirements, age-restricted sales laws, and all applicable local, state, and federal regulations. The Store Manager is expected to lead by example, maintain a professional and customer-focused environment, control expenses and inventory losses, develop employees, and meet established sales and profitability goals. ### Essential Duties and Responsibilities ### Store Operations - Direct and oversee all daily gas station, convenience-store, and food-service operations. - Ensure the store opens, operates, and closes according to the approved schedule. - Maintain appropriate employee coverage during all operating hours. - Complete and verify daily, weekly, and monthly operational checklists. - Ensure the sales floor, fuel pumps, restrooms, parking lot, food-service areas, coolers, stockrooms, and exterior areas remain clean, organized, safe, and properly maintained. - Monitor store conditions throughout the day and address operational issues promptly. - Ensure products are properly stocked, priced, rotated, labeled, and displayed. - Maintain compliance with fuel-brand image, signage, promotional, and merchandising requirements. - Communicate company policies, operational changes, promotions, and performance expectations to employees. - Respond to emergencies, equipment failures, staffing shortages, customer incidents, and security concerns. ### Employee Leadership and Scheduling - Recruit, interview, select, onboard, train, supervise, coach, and evaluate store employees. - Prepare and maintain employee schedules based on projected sales, customer traffic, labor budgets, and business needs. - Ensure shifts are adequately staffed while controlling overtime and unnecessary labor expenses. - Review employee time records and verify that hours worked are accurate. - Monitor attendance, punctuality, uniform compliance, customer service, productivity, and job performance. - Assign daily tasks and ensure employees complete opening, shift-change, cleaning, stocking, and closing responsibilities. - Conduct employee meetings and provide ongoing training. - Address employee concerns, conflicts, performance issues, and policy violations professionally. - Document coaching, counseling, disciplinary actions, accidents, and other employee-related matters. - Promote a respectful, professional, and team-oriented work environment. - Identify employees with leadership potential and provide development opportunities. - Follow company procedures and applicable laws related to hiring, scheduling, discipline, leave, and termination. ### Customer Service - Ensure customers receive prompt, courteous, accurate, and professional service. - Greet customers and assist with product, fuel, food, lottery, and store-related questions. - Investigate and resolve customer complaints in a timely and respectful manner. - Establish clear customer-service expectations for all employees. - Monitor checkout lines, service times, store appearance, and employee interactions. - Build positive relationships with regular customers and the surrounding community. - Report serious customer incidents, threats, injuries, or claims to the appropriate company representative. ### Cash Management and Financial Controls - Safeguard cash, checks, money orders, lottery funds, gift cards, fuel receipts, and other store assets. - Verify cash-register tills, safe balances, deposits, paid-outs, refunds, voids, discounts, and other financial transactions. - Prepare or supervise daily bank deposits according to company procedures. - Ensure deposits are accurate, properly documented, secured, and delivered on time. - Review daily sales reports and investigate cash shortages, overages, and unusual transactions. - Maintain strict control over safe access, register access, keys, alarm codes, and other security information. - Ensure employees comply with register-assignment and cash-handling requirements. - Review fuel, merchandise, lottery, food-service, and other departmental sales activity. - Monitor controllable expenses, labor costs, gross profit, food waste, inventory shrinkage, and store profitability. - Submit invoices, receipts, reports, and supporting documents to the accounting department as required. - Cooperate with audits, reconciliations, inventory reviews, and financial investigations. - Never borrow, exchange, or permit unauthorized use of store funds. ### Fuel Operations - Monitor fuel inventory levels, fuel deliveries, pump operations, and pricing. - Verify fuel deliveries and ensure quantities and product grades are correct. - Maintain required fuel-delivery, tank, inspection, and environmental records. - Inspect fuel pumps, hoses, nozzles, emergency shutoffs, spill kits, and surrounding areas. - Report leaks, spills, water intrusion, damaged equipment, or suspected environmental concerns immediately. - Ensure fuel prices displayed on pumps, signs, and the point-of-sale system are accurate. - Respond appropriately to drive-offs, payment disputes, pump malfunctions, and customer concerns. - Ensure employees understand emergency fuel-shutoff and spill-response procedures. - Follow all applicable underground-storage-tank, environmental, fire-safety, and fuel-handling requirements. ### Inventory Management and Loss Prevention - Order merchandise, food, beverages, tobacco products, supplies, and other inventory based on sales history and established inventory targets. - Maintain appropriate inventory levels without excessive overstocking. - Receive deliveries and verify product quantities, prices, quality, and condition. - Compare invoices, delivery documents, and received merchandise for accuracy. - Ensure inventory is stored securely and rotated using the first-in, first-out method when applicable. - Conduct or supervise cycle counts, category counts, and full physical inventories. - Review inventory reports and investigate shortages, excessive waste, unusual adjustments, and negative margins. - Reduce shrinkage caused by theft, damage, spoilage, administrative errors, improper receiving, and unauthorized discounts. - Maintain control over high-risk products, including tobacco, alcohol, lottery tickets, gift cards, and other restricted or high-value merchandise. - Review camera footage and transaction records when authorized and necessary. - Report suspected employee theft, vendor fraud, shoplifting, or other losses according to company procedures. - Ensure back doors, storage areas, offices, safes, and restricted areas remain secured. ### Vendor and Delivery Management - Maintain professional relationships with approved vendors, fuel suppliers, delivery drivers, technicians, and service providers. - Ensure vendors sign in and follow store security and receiving procedures. - Supervise or verify merchandise and fuel deliveries. - Resolve delivery discrepancies and damaged-product issues. - Prevent unauthorized vendors from placing products, changing displays, or removing merchandise. - Submit vendor invoices and credits accurately and on time. - Notify company leadership of recurring vendor, pricing, product-quality, or delivery problems. ### Food Service Operations - Oversee food preparation, food quality, production levels, product availability, and food-service profitability. - Ensure food-service employees follow approved recipes, portion standards, cooking procedures, and holding times. - Monitor food temperatures and required safety logs. - Ensure food is properly labeled, dated, stored, rotated, and discarded when expired. - Maintain clean and sanitized food-preparation, service, storage, and equipment areas. - Monitor food waste and adjust production levels based on customer demand. - Ensure compliance with health-department and food-safety requirements. - Maintain required food-manager or food-handler certifications. - Correct food-safety violations immediately and report serious concerns to company leadership. ### Lottery Operations - Ensure lottery tickets, scratch-off tickets, and lottery funds are secured and properly controlled. - Verify lottery deliveries, activations, settlements, inventory, and returns. - Reconcile lottery sales and ticket inventory according to company procedures. - Investigate missing tickets, shortages, or discrepancies promptly. - Ensure lottery sales comply with age-verification and state lottery requirements. - Limit lottery-system access to authorized employees. - Ensure winning tickets are processed according to established payout limits and procedures. ### Age-Restricted Products - Ensure employees verify identification for tobacco, alcohol, lottery, and other age-restricted products. - Train employees on approved identification, refusal-of-sale, and age-verification procedures. - Monitor compliance through observation, register reports, and available company systems. - Prevent sales to minors, visibly intoxicated individuals, or other prohibited customers. - Maintain required licenses, permits, and compliance notices. - Immediately report failed compliance checks, citations, or regulatory visits to company leadership. ### Safety, Security, and Regulatory Compliance - Maintain a safe environment for employees, customers, vendors, and visitors. - Conduct routine safety inspections and promptly correct hazards. - Ensure exits, electrical panels, fire extinguishers, emergency shutoffs, and safety equipment remain accessible. - Follow and enforce robbery-prevention, shoplifting, workplace-violence, emergency, and incident-response procedures. - Ensure employees do not chase suspected shoplifters or place themselves in unsafe situations. - Respond appropriately to accidents, injuries, threats, fires, robberies, severe weather, fuel spills, and other emergencies. - Complete incident and accident reports accurately and promptly. - Preserve video footage, witness information, receipts, and other evidence when required. - Cooperate with law enforcement, regulators, insurance representatives, and authorized company personnel. - Ensure compliance with OSHA, health department, fire marshal, environmental, labor, licensing, and other regulatory requirements. - Keep required licenses, permits, inspection reports, and employee notices current and properly displayed. ### Facility and Equipment Maintenance - Inspect the building, parking lot, canopy, fuel pumps, signage, coolers, freezers, restrooms, lighting, doors, locks, registers, kitchen equipment, and other store assets. - Submit repair requests and follow up until issues are resolved. - Place unsafe or malfunctioning equipment out of service when necessary. - Coordinate with approved technicians and contractors. - Verify that repairs and services have been completed properly before approving documentation. - Maintain preventive-maintenance schedules and service records. - Control keys, access cards, alarm codes, and equipment access. - Notify company leadership before approving non-routine repairs or expenses beyond the manager’s authority. ### Reporting and Communication - Review daily, weekly, and monthly store-performance reports. - Submit required sales, labor, inventory, incident, maintenance, deposit, and compliance reports. - Communicate store performance, staffing concerns, operational risks, and major incidents to the District Manager, Regional Manager, or owner. - Participate in management meetings, conference calls, inspections, audits, and training sessions. - Maintain complete and organized store records. - Protect confidential employee, customer, financial, and company information. ### Supervisory Responsibilities The Store Manager directly supervises assistant managers, shift leads, cashiers, food-service employees, stock employees, and other assigned personnel. Supervisory responsibilities may include: - Recruiting and interviewing applicants. - Making hiring recommendations or decisions within assigned authority. - Preparing employee schedules. - Assigning and directing work. - Training and coaching employees. - Reviewing performance. - Approving time records. - Addressing complaints and resolving problems. - Administering corrective action according to company policy. - Recommending promotions, transfers, pay changes, and terminations. - Ensuring compliance with company policies and employment laws. ### Minimum Qualifications - High school diploma or equivalent required. - Associate or bachelor’s degree in business, retail management, or a related field preferred. - At least two years of retail, convenience-store, restaurant, fuel, or customer-service experience preferred. - At least one year of supervisory or management experience preferred. - Experience with cash handling, employee scheduling, inventory management, and customer service. - Ability to obtain and maintain required food-safety, alcohol, tobacco, lottery, environmental, or other certifications. - Basic computer, email, point-of-sale, spreadsheet, and reporting skills. - Valid driver’s license and reliable transportation may be required. - Must meet applicable legal requirements for handling or selling age-restricted products. - Must successfully complete any required background screening, drug testing, or motor-vehicle-record review. ### Knowledge, Skills, and Abilities - Strong leadership, organization, communication, and problem-solving skills. - Ability to manage multiple priorities in a fast-paced environment. - Understanding of retail sales, gross profit, labor control, inventory management, and expense control. - Ability to read and interpret sales, labor, inventory, and financial reports. - Strong cash-management and loss-prevention skills. - Ability to train, coach, motivate, and hold employees accountable. - Ability to address customer and employee concerns professionally. - Knowledge of fuel, food-service, lottery, and convenience-store operations. - Ability to maintain accurate records and meet reporting deadlines. - Ability to work independently while following company policies. - Sound judgment when handling emergencies, safety concerns, and confidential information. ### Performance Expectations The Store Manager’s performance may be evaluated based on: - Sales and gross-profit performance. - Labor-cost control and scheduling effectiveness. - Inventory accuracy and shrinkage results. - Cash and deposit accuracy. - Fuel and merchandise margin performance. - Food-service sales, waste, and profitability. - Customer-service results. - Store cleanliness and appearance. - Employee retention, attendance, training, and performance. - Completion of required reports and records. - Safety, licensing, and regulatory compliance. - Inspection, audit, and mystery-shop results. - Maintenance of company and fuel-brand standards. - Timely resolution of operational and employee issues. ## Requirements ### Scheduling and Availability Requirements - Must be available to work a flexible schedule based on store needs. - May be required to work mornings, evenings, overnight shifts, weekends, and holidays. - Must be available by telephone for store emergencies, employee call-outs, alarm notifications, and urgent operational concerns. - May be required to cover open shifts or remain at the store until appropriate coverage arrives. - May be required to travel for bank deposits, training, meetings, inventory counts, or temporary store coverage. ### Physical Requirements The employee must be able to: - Stand and walk for extended periods. - Frequently bend, reach, climb, twist, push, pull, and perform repetitive movements. - Lift, carry, move, and stock items weighing up to 50 pounds, with or without reasonable accommodation. - Work in refrigerated areas, outdoor weather conditions, and areas near fuel, cooking equipment, cleaning chemicals, and vehicle traffic. - Safely climb a step stool or ladder when required. - Operate registers, office equipment, food-service equipment, fuel controls, and store machinery. - Perform cleaning duties, including sweeping, mopping, wiping surfaces, cleaning restrooms, and removing trash. - Communicate effectively with customers, employees, vendors, and emergency personnel. ## Benefits Strong Salary, $50-60k Flexible Timing, Day Offs