# Technical Support Engineer- Canada

**Company:** [Autofleet](http://jobs.workable.com/companies/xwFzV5pbCa1tcoViW5zMuK.md)
**Location:** Toronto, Canada
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Technical Support

[Apply for this job](http://jobs.workable.com/view/fdd37561-8089-4a5b-b92c-1c9dc5c9570f)

## Description

Our global operations continue to expand, and we’re looking to grow our support team with hard-working, tech-savvy support agents to be part of this journey.

As a key player in the fleet mobility industry, we need service-oriented, self-motivated individuals with excellent organizational skills and a willingness to learn new technologies.

This is a fast-paced role where providing top-tier technical support is essential. You'll also play a key role in sharing product feedback based on client pain points and contributing to various initiatives that drive our growth.

**The position is shift-based and requires work during weekends.**

**What You'll Do**

-   Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure
-   Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail
-   Master Autofleet's entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features
-   Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development
-   Take part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products.
-   Provide expert guidance on product configuration to optimize performance for each customer's unique environment

## Requirements

-   At least 3  years in technical support engineer or similar technical role
-   Strong customer-facing skills 
-   Experience working with JSON, SQL, APIs, and webhooks for diagnosing and resolving issues.
-   Familiar with GCP, Jira, Intercom, and Notion- an advantage
-   Solid technical aptitude and a passion for learning new technologies, products, and methodologies
-   Experience with log analysis and error debugging.
-   Ability to multi-task and prioritize effectively while handling urgent issues.
-   Experience with web technologies and scripting languages - nice to have
-   Fantastic spoken and written English
-   Location (N.A)- must be located in North America