# Commercial Experience Executive

**Company:** [JazzWorld](http://jobs.workable.com/companies/9n8M6ExmsbudbksiE2Vqa1.md)
**Location:** Karachi, Pakistan
**Workplace:** on site
**Employment type:** Full-time
**Department:** Customer Experience & Customer Care

[Apply for this job](http://jobs.workable.com/view/fde0f819-8624-4622-9c8b-ba93d2dea542)

## Description

**Grade Level: L1**

**Location: Karachi, Sindh, Pakistan.**

**Last date to apply: 28th September, 2026  
  
What is a Commercial Experience Executive?**  
The Commercial experience executive is part of the commercial experience team reporting to the Commercial Experience Manager and deputed at an Experience Center.

**What does Commercial Experience Executive do?**

-   Welcomes, guides and manages walk–in from the floor greeting.
-   Develops the basic understanding of CRM system and all the portals linked with it.
-   Handles customer queries at the experience center and improves their experience by providing exceptional services.
-   Holds the highest possible quality standards for customer facilitation.
-   Maintains the product upsell from the experience center.
-   Initiatives to improve customer experience and ensure minimum average wait /service time.
-   Develops the sureness and self-effacement required to serve our valued customers.
-   Takes ownership and ensure timely resolution of customer complaints.
-   Customer retention and churn management.
-   Coordinates and follow up with multiple stakeholders for issue resolution.
-   Ensures to achieve assigned monthly adherence/service/sales KPIs.
-   Remains updated on current policies, procedures, promotions, products and value-added services offered by the Jazz.

Jazz is an equal-opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

## Requirements

**What are we looking for and what does it require to be Commercial Experience Executive?**

-   An excellent communication skills and interpersonal skills.
-   Stakeholder management & effective communication skills
-   An individual with good Sale and services expertise.
-   Hands on with Microsoft office and communicating through emails.
-   The individual should have the telecom product knowledge and hands-on expertise in customer management systems.
-   Adept in stakeholder management for the closure of respective action plans while ensuring standardization across the board.

## Benefits

**Why join Jazz?**

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70+ million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.