# Support Engineer

**Company:** [Apna](http://jobs.workable.com/companies/oGcPwdAqKGbezdH7GyyVKX.md)
**Location:** Bengaluru, India
**Workplace:** on site
**Employment type:** Contract
**Department:** Business Operations

[Apply for this job](http://jobs.workable.com/view/fdf06198-89a1-402d-a1c9-8d8f8f15fdf5)

## Description

### About the Role:

We’re looking for a skilled and service-oriented L1 EUC Engineer to join our EUC team and provide support for end-user computing environments. In this role, you will be responsible for ensuring smooth day-to-day IT operations by supporting end-user devices, resolving technical issues, and enhancing the overall user experience across a hybrid environment of macOS, Windows, and mobile platforms.

What is the scope & responsibility of the Role?

-   Support Apna’s  IT Operations
-   Address user tickets related to hardware, software, and networking issues
-   Ensure timely patching, software installations, and updates on end-user devices
-   Conduct remote troubleshooting and resolve technical issues
-   Set up and configure laptops, desktops, and mobile devices for new joiners
-   Build software packages and manage Mac, Windows, and iOS/Android devices through MDM
-   Coordinate with L2/L3 teams for escalations and follow-ups
-   Comply with all company policies and procedures

  
  

Skills/Strength of an Ideal Candidate

-   2-3 years of relevant Service desk experience
-   Familiarity with Windows and macOS operating systems
-   Basic understanding of Google Workspace, Slack, Microsoft 365, and Jira
-   Exposure to MDM tools like Jamf, Intune, or Kandji (a plus)
-   Good troubleshooting skills for laptops, mobile devices, and basic network issues
-   Knowledge of AV/VC systems and peripherals
-   Strong customer service mindset and willingness to learn
-   Ability to work in a fast-paced, collaborative environment
-   Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
-   Working knowledge of IT tools (Slack, Jira, G-Suite, O365 etc)
-   Troubleshoot client software and basic network connectivity problems
-   Ability to perform remote troubleshooting and provide clear instructions.
-   AV/VC deployment experience  (Polycom, Zoom/BlueJeans)
-   Responsible for managing assets, inventory details, regular update of all assets tractions and sharing MIS reports on a regular basis.

Good Communication Skills