# Branch Manager - Luxury Dog Park

**Company:** [SIHAMCO](null/companies/abf27HKJ2qs9Tu7ortFtqW.md)
**Location:** Johannesburg, South Africa
**Workplace:** on site
**Employment type:** Full-time
**Department:** LucaLand

[Apply for this job](null/view/fe6bdd25-804a-438f-a6a6-032936883095)

## Description

### **Welcome to LucaLand**

LucaLand is Saudi Arabia’s first and leading dog entertainment destination — a homegrown concept born from the belief that dogs deserve joyful spaces, and people deserve to experience the love they bring.

First launched in 2021 at **Boulevard Riyadh City** during Riyadh Season, LucaLand quickly became a fan-favorite, evolving into a **permanent location**. Since then, we’ve expanded our footprint through key collaborations with **GEA, Riyadh Season, Jeddah Season, SELA**, and other national entertainment leaders.

**This opportunity is based in Riyadh, Saudi Arabia and provides visa+ return flights + basic salary + accommodation + transport.**

**Join the LucaLand Family**

Whether you’re a pet parent, an animal lover, or a passionate professional — LucaLand welcomes you to be part of a joyful, inclusive, and compassionate journey. Together, we’re building something extraordinary — **one paw at a time**.

### **Job Summary**

The Branch Supervisor at Luca Park is responsible for overseeing daily operations, ensuring excellent customer service, maintaining brand standards, and leading the branch team to deliver a fun, safe, and engaging experience for all visitors — both humans and their furry friends. A genuine love for dogs and comfort around them is essential for this role.  

**Key Responsibilities:**

-   Supervise and manage the day-to-day operations of Luca Park.
-   Ensure high standards of hygiene, safety, and guest experience in all areas.
-   Lead, train, and motivate team members to deliver exceptional service.
-   Handle guest inquiries, complaints, and feedback with professionalism and care.
-   Oversee cash handling, inventory control, and daily reporting.
-   Coordinate with the operations and marketing teams for promotions and events.
-   Ensure proper care, comfort, and safety for visiting dogs in compliance with Luca Land’s policies.
-   Maintain a welcoming and enjoyable atmosphere for all guests and their pets.
-   Monitor employee performance and schedule shifts efficiently.
-   Ensure compliance with company policies, health, and safety regulations.

## Requirements

### **Education & Experience**

-   2-4 years experience in a retail environment (eg. pet-store, veterinarian practice etc).
-   Relevant diploma in management.
-   Knowledge of pet safety, dog behavior, or dog park operations.
-   Familiarity with POS systems, inventory management tools, or operations software.
-   Passionate about pets, especially dogs.
-   Energetic, proactive, and hands-on.
-   Responsible and dependable.
-   Team player with a service-oriented mindset.

### **Skills & Competencies**

-   Strong leadership, communication, and people management skills.
-   Fluent in **English and Arabic** (spoken and written).
-   Excellent organizational and problem-solving abilities with a customer-first attitude.
-   Able to multitask, prioritize, and remain calm in fast-paced environments.
-   Skilled in managing schedules, budgets, inventory, and vendor relations.
-   Passionate about guest satisfaction and enhancing the overall **pet and family experience**.
-   Basic knowledge of Microsoft Office or Google Workspace.

## Benefits

At LucaLand, we believe in creating more than just a workplace — we offer a purpose-driven, pet-loving environment where passion meets opportunity. Our team members enjoy a range of benefits designed to support their lifestyle, growth, and well-being.

**Benefits We Offer:**  
✨ Competitive salary packages  
✨ Housing allowance and transportation support  
✨ Medical insurance coverage  
✨ Staff discounts on services and products  
✨ Fun, inclusive, and pet-friendly work environment  
✨ Unique experience working with dogs and themed entertainment concepts  
✨ Career development and internal growth opportunities  
✨ Be part of Saudi Arabia’s first and most successful dog entertainment brand

**Join LucaLand and be part of a joyful, compassionate, and creative journey — one paw at a time.** 🐾