# Technical Support

**Company:** [Questronix Corporation](http://jobs.workable.com/companies/syCYHg6sjHPC6m6AfZ91Ku.md)
**Location:** Quezon City, Philippines
**Workplace:** on site

[Apply for this job](http://jobs.workable.com/view/fe968aad-e42a-47b7-92d1-ee5334c92024)

## Description

**Job description:**

-   Provide first and second-level support for server, network, and system incidents.
-   Monitor infrastructure components and respond to alerts and status changes.
-   Assist in system backups, patch verification, and restore operations.
-   Troubleshoot hardware and OS-level issues and escalate when necessary.
-   Support Active Directory, file shares, and access permissions.
-   Coordinate with vendors for equipment replacement or advanced support.
-   Document incident resolutions and update knowledge base.
-   Ensure service requests and incidents are resolved within agreed timelines.

## Requirements

**Qualifications:**

-   Bachelor’s degree in Information Technology, Computer Science, or related field.
-   **1–3 years of experience in IT Support or Infrastructure operations.**
-   Certifications in CompTIA A+, Network+, or equivalent are preferred.
-   **Working knowledge of server operating systems (Windows/Linux).**
-   **Basic understanding of networking principles and device configurations.**
-   **Experience with monitoring tools and IT ticketing systems (e.g. ServiceNow).**
-   Good analytical, communication, and documentation skills.
-   Ability to follow instructions and escalate issues appropriately.
-   **Can work FULLY ONSITE (Cubao)**