# Operations Executive (Wembley)

**Company:** [Shift](null/companies/jtJQBKGzCFkacyFquGKU5R.md)
**Location:** London, United Kingdom
**Workplace:** on site
**Department:** Operations

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## Description

**Operations Executive**

**London**

**Full time - working any 5 out of 7 days per week**

**£26,500 to £28,000 per annum  
  
**

**About Shift**

Shift is a rapidly expanding marketplace that’s transforming the logistics industry. We’re on a mission to revolutionise how goods move from point A to point B, leveraging innovative technology to deliver smarter, faster, and more efficient delivery solutions. Trusted by some of the most well-known brands, Shift powers cutting-edge logistics that enhance convenience and flexibility for all users.

At Shift, you’ll join a dynamic, forward-thinking team committed to redefining logistics and unlocking new opportunities in an ever-evolving market.

**Overview of the role as a Operations Executive:**

This is an exciting opportunity to play a vital role in enhancing our customer and driver experience. As an Operations Executive, you'll not only help solve immediate issues but also contribute to shaping long-term improvements. If you're passionate about problem-solving and thrive in a collaborative environment, we’d love to hear from you!

**Responsibilities as a Customer Service Executive:**

-   Handle and resolve customer queries through email and phone, ensuring a positive customer experience at all touchpoints.
-   Investigate and solve problems effectively, focusing on delivering quick and satisfactory resolutions for customers.
-   Address real-time queries and challenges as they arise, all while adhering to internal and external time bound SLAs.
-   Analyse customer feedback and service trends to identify patterns, recommending strategies to reduce repetitive issues.
-   Develop and implement contact avoidance and reduction techniques to streamline customer service processes.
-   Collaborate with internal teams to address root causes of recurring problems and ensure long-term solutions.
-   Act as a dedicated point of contact for customers using our delivery services, ensuring high standards of satisfaction.
-   Address real-time queries and challenges as they arise, all while adhering to internal and external time bound SLAs.

**To be successful as a n Operations Executive, we are looking for the following attributes and experience:**

-   Ability to handle customer queries with professionalism and clarity.
-   Strong verbal and written communication skills to effectively convey information and ideas.
-   Proven track record of strong problem solving with a proactive mindset.
-   Excellent organisational and time management skills to meet targets and deadlines.
-   Ability to remain calm under pressure, with a strong desire for personal development and continuous learning.
-   Strong analytical skills to identify trends and develop actionable insights for process improvement.
-   Ability to work independently and manage multiple priorities in a fast-paced environment.
-   Familiarity with delivery services or logistics is a plus but not essential.

**Why join Shift?**

-   Plenty of benefits such as 33 days annual leave and enhanced MAT and PAT pay
-   At Shift, we’re all about personal growth, development, and creating opportunities
-   Collaborative working environment, working within cross functional teams across the business group
-   We are focused on finding solutions for our customers, drivers and partners through the use of technology
-   Ambitious, flexible and challenging culture
-   You will have a direct impact on the growth of the business – we will always need and want you to bring ideas to the table!

  
  

If you have the drive and determination to make an impact on a growing business, apply now!