# BAU Manager

**Company:** [Unison Group](http://jobs.workable.com/companies/deKpPhPMtQZga7XoPG1tSo.md)
**Location:** Mumbai, India
**Workplace:** hybrid
**Department:** Jonali

[Apply for this job](http://jobs.workable.com/view/fee2ad78-0a97-4eff-af40-47a57424b1d1)

## Description

**Role Level:** We need Managers who oversee operations and to whom Support Engineers report. P**roven experience managing production support operations** is mandatory.

·        **Operational Excellence:** Lead daily "Run" operations to ensure high availability and production stability. Manage the end-to-end application lifecycle and incident response, preferably for **Data/Analytics** platforms (e.g., **Tableau**).

·        **Stakeholder Liaison:** Serve as the SPOC for leadership on all operational matters. Translate complex technical issues into clear business impact and manage expectations across technical teams and business units during critical events.

·        **Strategic Communication:** Deliver concise, high-impact updates on platform health and service delivery. Orchestrate weekly, bi-weekly, and monthly status reviews with key stakeholders to drive alignment.

·        **JIRA & Data Insights:** Drive transparency by governing JIRA workflows and generating advanced reporting to track SLAs, ticket trends, and team velocity.

·        **Service Design (ITIL):** Implement and mature **ITIL-based** frameworks (Incident, Change, and Problem Management) to ensure scalable, repeatable service delivery; **ITIL certification** is highly preferred.

·        **Landscape:** Candidates must have experience in the IT Application landscape, ideally managing **Data/Analytics platforms.**