# German speaker Customer Service Specialist - Valencia, Spain

**Company:** [Cross Border Talents](http://jobs.workable.com/companies/ksqQWUKydY1mnro5cYQC2Y.md)
**Location:** Valencia, Spain
**Workplace:** on site
**Department:** BPO_ES3

[Apply for this job](http://jobs.workable.com/view/fee3c93a-a70d-49be-bb28-4fb500aa39ff)

## Description

Our International Client is a customer service provider with international companies and is based in the amazing Valencia!

  

-   Support B2B customers over the phone, email, and chat
-   Communicate with customers to find the best solution to their problem
-   Troubleshooting, innovation, and change management are part of the daily business
-   You will use the latest technology and AI integrations and become an expert in this field
-   Control and handle payment inquiries from sellers and buyers through various client platforms
-   Responsible for Trustpilot reviews improving overall company NPS through excellent service
-   Flagging and escalation of customer queries and coming up with suitable solutions
-   Mapping and improving business processes to enhance customer journey and satisfaction

## Requirements

-   Native level German and fluent English
-   Customer service experience minimum 6 months
-   Excellent communication skills
-   An interest in innovation (think chatbot-integrations)
-   You can think outside the box to always find a solution for the customer
-   A technical background is an advantage
-   You are proficient with computers and can type at lightning speed

## Benefits

-   Spanish classes
-   Mindfulness classes
-   Great Friday evening drinks
-   Fitness bootcamps to stay fit and active