# Salesforce Service Cloud Architect Contract Singapore

**Company:** [Fuku](http://jobs.workable.com/companies/cVzy4Zi49yLx9EZznjyX2v.md)
**Location:** Singapore, Singapore
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/ff0f9a9c-1b78-456f-b393-46eb6a12a4c7)

## Description

Key Responsibilities  
  
\- Design end-to-end Salesforce Service Cloud solutions aligned with business and enterprise architecture standards.  
\- Define scalable and secure architecture for case management, omni-channel support, service console, and knowledge management.  
\- Collaborate with business teams to understand service operations and translate requirements into technical solutions.  
\- Work closely with developers, admins, and integration teams to ensure successful implementation.  
\- Lead design and implementation of Salesforce Service Cloud capabilities including case routing, workflows, automation, and SLA management.  
\- Guide best practices for Lightning components, Service Console, and customer support processes.  
\- Design integration solutions between Salesforce and enterprise systems using APIs and middleware.  
\- Ensure data consistency, security, and performance across systems.  
\- Define coding standards, architecture principles, and deployment practices.  
\- Ensure adherence to Salesforce best practices for scalability, maintainability, and performance.  
\- Provide architectural guidance and review solution designs.  
\- Mentor technical teams and support delivery of complex implementations.  
  
Requirements  
  
\- Minimum 8 to 12 years of IT experience with a strong Salesforce background.  
\- At least 4+ years of hands-on experience in Salesforce Service Cloud implementations.  
\- Strong expertise in Salesforce Service Cloud features and architecture.  
\- Experience with Lightning Platform, Apex, Flows, and Omni Channel.  
\- Strong understanding of APIs, integration patterns, and middleware tools.  
\- Experience with data modeling and enterprise CRM architecture.  
\- Strong understanding of customer service operations, case management, and contact center processes.  
\- Experience in designing solutions for enterprise-scale CRM environments.  
\- Strong communication and stakeholder management skills.  
\- Ability to translate business needs into technical architecture.  
\- Strong leadership and mentoring capabilities.  
\- Salesforce Architect certification such as Application Architect or System Architect.  
\- Experience in large-scale enterprise Salesforce implementations.  
\- Exposure to multi-cloud Salesforce environments such as Sales Cloud or Experience Cloud.