# German-Speaking Customer Solutions Expert - Sofia, Fully Paid Relocation

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Stuttgart, Germany
**Workplace:** on site
**Employment type:** Full-time
**Department:** Erik

[Apply for this job](http://jobs.workable.com/view/ff1ef257-d3cb-4cae-8c74-55d547f10896)

## Description

Mercier Consultancy is seeking a German-Speaking Customer Solutions Expert to join our team in Sofia, Bulgaria, with fully paid relocation. In this expert role, you will provide high-level customer solutions and support to our German-speaking clients, ensuring efficient and effective responses to their needs.

Join a fast-paced, collaborative team managing complex customer inquiries and delivering tailored solutions to ensure satisfaction. This role is vital for team success and company growth, offering career advancement and a comprehensive relocation package. Your impact will drive innovation and strategic goals, directly impacting customer satisfaction and stakeholder satisfaction.

### Responsibilities

-   Provide expert customer support to German-speaking clients
-   Analyze customer needs and deliver tailored solutions
-   Collaborate with cross-functional teams to resolve complex issues promptly
-   Maintain detailed records of client interactions and solutions
-   Identify and recommend service improvements
-   Assist in onboarding and client training initiatives
-   Stay updated on company products, services, and industry trends

## Requirements

-   Fluency in German and English, both written and spoken.
-   Clearly stated native language and nationality in your C.V. and/or Cover Letter.
-   Strong expertise in customer service with a problem-solving mindset
-   Excellent communication and interpersonal skills
-   Ability to work independently and collaboratively
-   Detail-oriented with advanced problem-solving capabilities
-   Previous experience in customer solutions or consulting preferred
-   Willingness to relocate to Sofia, Bulgaria; full relocation costs covered

## Benefits

-   Competitive Monthly Salary
-   Relocation expenses fully covered
-   Help finding an apartment
-   Paid training and opportunities for career development
-   and additional benefits