# German-Speaking Customer Experts for an Insurance Company - Work In Greece

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Patrique Greece

[Apply for this job](http://jobs.workable.com/view/ff9d7168-2cdf-490a-81e1-2a906ebe134a)

## Description

Mercier Consultancy MD is seeking dedicated German-Speaking Customer Experts to join our team supporting a leading insurance company in Greece. This position involves delivering expert customer service to German-speaking clients, assisting them with insurance inquiries, claims, and policy information to ensure a seamless and positive customer experience.

  

### Key Responsibilities

-   Provide professional and empathetic support to German-speaking customers regarding insurance products, claims processing, and policy details through phone, email, and chat.
-   Assist customers in resolving issues efficiently and accurately while maintaining high service standards.
-   Document customer interactions and maintain accurate records in the CRM system.
-   Collaborate with internal departments to address complex customer concerns and escalate when necessary.
-   Stay updated with the latest insurance products, regulations, and company policies to deliver accurate information.
-   Offer feedback to improve customer service processes and customer satisfaction.

## Requirements

-   Fluency in German (spoken and written) is mandatory; proficiency in English is a plus.
-   Experience in customer service roles, preferably within the insurance or financial services sector.
-   Excellent communication, problem-solving skills, and customer-oriented mindset.
-   Ability to work effectively in a fast-paced, team-oriented environment.
-   Familiarity with CRM software and digital communication tools.
-   Willingness to relocate and work in Greece.
-   Strong organizational skills and attention to detail.

## Benefits

1.  Competitive Monthly Salary
2.  Fully Paid Training
3.  Fully Paid Relocation Package
4.  Monthly Performance Bonus
5.  Health Insurance
6.  2 Extra Salaries Per Year
7.  And Much More...