# Norwegian-Speaking Online Store Adviser - Sofia, Fully Paid Relocation

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Burgas, Bulgaria
**Workplace:** on site
**Employment type:** Full-time
**Department:** Cyriel

[Apply for this job](http://jobs.workable.com/view/ff9e8179-9c77-48d1-960a-cbf5dc1590a5)

## Description

Mercier Consultancy is excited to announce a job opening for a Norwegian-Speaking Online Store Adviser based in Sofia, with fully paid relocation! This role involves assisting Norwegian-speaking customers by providing exceptional support and guidance to improve their online shopping experience with our client.

As an Online Store Adviser, you will be a key point of contact for customers, handling inquiries, troubleshooting issues, and ensuring a seamless and positive interaction with the online store.

### Responsibilities

-   Assist Norwegian-speaking customers with navigating the online store, placing orders, and payment processes
-   Respond promptly to customer inquiries through various communication channels including chat, email, and phone
-   Provide accurate product information and personalized recommendations to enhance customer satisfaction
-   Document and manage customer interactions carefully in the CRM system
-   Collaborate with internal teams to resolve issues and improve overall customer experience
-   Stay well-informed about product updates, promotions, and store policies to provide relevant assistance

## Requirements

-   Fluency in Norwegian and English, both spoken and written. Please clearly state your native language and nationality in your C.V. and/or Cover Letter.
-   Excellent communication and customer service skills
-   Prior experience in customer support, online retail, or e-commerce is an advantage
-   Strong multitasking abilities and efficient handling of multiple customer requests
-   Detail-oriented and good problem-solving skills
-   Customer-centric attitude and professional demeanor
-   Willingness to relocate to Sofia with fully paid relocation assistance included

## Benefits

• Financial support during relocation

• Fully paid training

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses