# VoIP Network Support Technician

**Company:** [VIVANT CORP](http://jobs.workable.com/companies/pJZUz2ANxJuHMuumVEfdhB.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Support

[Apply for this job](http://jobs.workable.com/view/ffaa1dbd-136a-4542-b68a-94843c9e4cec)

## Description

[**Vivant**](https://vivantcorp.com/) is on a mission to eliminate business downtime. We guarantee 100% uptime for SMBs, and we’re looking for a **Level 1-2 Support Technician** to help us deliver on that promise.

**Essential Criteria**

-   **Not Desktop Support:** If your background is primarily hardware repair or general IT helpdesk, please do not apply.
-   **VoIP Expert:** You must have hands-on experience with **SIP trunks, PBX systems, and network routing.**
-   **English Only:** Supporting U.S. customers; English fluency is required. **Resumes must be in English.**

## Requirements

**Your day to day life as a VoIP Network Support Technician:**

-   Answer incoming client calls related to VoIP, internet, or WIFI issues
-   Work tickets involving call quality, dropped calls, network drops, or routing problems
-   Run diagnostics (SIP traces, pings, traceroutes, MOS score review, packet loss checks)
-   Assist with PBX provisioning, phone registration, and softphone setup
-   Prioritize outages (phones down, internet down, WiFi down)
-   Document every step clearly and communicate status updates professionally
-   Escalate advanced issues to senior telecom engineers when appropriate
-   Maintain ticket SLAs with clear, fast response times

**Key Responsibilities:**

-   First-level support for VoIP, networking, and connectivity issues
-   Troubleshoot SIP, call quality, latency, jitter, and registration failures
-   Perform basic network troubleshooting (TCP/IP, DNS, DHCP, routing basics)
-   Troubleshoot WiFi drops, access point connectivity, and cabling-related issues
-   Provision phones, extensions, voicemail, call flows, and SIP trunk configs
-   Manage and prioritize tickets through our help desk system
-   Escalate complex problems with proper documentation
-   Update knowledge base articles and internal processes

**Minimum Requirements:**

-   **2+ years** of VoIP or Network Support experience.
-   Strong understanding of **TCP/IP, DNS, DHCP, and NAT.**
-   Practical expertise with:

-   **SIP, PBX systems, and SIP trunks.**
-   **Routers, switches, and WiFi troubleshooting.**

-   Experience with ticketing systems and remote customer rapport.
-   Ability to communicate technical information clearly and simply to non-technical users.

-   A driven and proactive mindset paired with a passion for continuous learning and making a meaningful impact on our company’s success.
-   **Solid understanding of key VoIP metrics such as MOS score, latency, jitter, and packet loss.**

**Nice to Have**

-   CompTIA Network+, CCNA, or VoIP-related certifications
-   Experience in telecom, MSP, or VoIP carrier environment
-   Experience with Poly, Grandstream, or cloud PBX platforms

## Benefits

**Why Vivant?**

-   **Growth:** Competitive salary + bonuses. We hire for impact and promote leaders.
-   **Culture:** We value **Reliability, Product Knowledge, and Autonomy.**
-   **Impact:** Help us eliminate the frustrations of internet and phone outages for good.

  
**Schedule:** 

-   Work hours aligned with the U.S. Central time zone between 8am - 5pm M-F

**Compensation:** 

-   **Monthly Base Salary:** $1,500 – $2,500 USD.
-   **Determining Factors:** Final offer depends on technical expertise, years of relevant experience, and specific skills.
-   **Note:** This range covers base pay only; all other benefits will be discussed during the offer stage.

**Join Vivant and level up your career!**