# NOC Engineer

**Company:** [Intergo Telecom Ltd](http://jobs.workable.com/companies/d2asTfBtmcQrhBifevxg96.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** NOC & Operations

[Apply for this job](http://jobs.workable.com/view/ffb476ac-da74-49c6-9aa6-97c25f3e9f13)

## Description

Intergo Telecom is a leading telecommunications provider specializing in innovative solutions to connect people and businesses. Our team is driven by cutting-edge technology, delivering seamless communication solutions to customers worldwide.

Join us and be part of a dynamic team that thrives on excellence and innovation.

We are seeking a **Network Operations Center (NOC) Engineer** to oversee the monitoring, maintenance, and optimization of our network infrastructure. The ideal candidate will have hands-on experience in SMS A2P, be proficient with the Alaris SMSC or similar and has at least two years of relevant experience.

As a NOC Engineer, you will play a crucial role in ensuring the smooth operation of our network, proactively identifying issues, and resolving them efficiently.

### Responsibilities

-   Continuously monitor and improve the performance of SMS routes, proactively identifying and addressing potential delivery issues or inefficiencies
-   Monitor real-time traffic and route performance, responding swiftly to network alerts and delivery issues
-   Investigate and diagnose technical issues related to SMS routing, including network configurations, logs, and routing failures
-   Monitor and maintain the Messaging routing scheme ensuring 24/7 availability
-   Promptly respond and escalate TT's from Customers to Suppliers
-   Manage and troubleshoot alarms, alerts, and incidents using Alaris monitoring systems
-   Respond to network issues promptly, escalating to senior teams when necessary
-   Perform root cause analysis to prevent future occurrences of network disruptions
-   Collaborate with cross-functional teams to support system upgrades and configuration changes
-   Document and update operational processes, procedures, and incident reports
-   Continuously optimize system performance and implement best practices for network reliability

## Requirements

-   Bachelor’s degree in Telecommunications, Computer Science, or related field (or equivalent work experience)
-   2+ years of experience in a NOC or telecom environment
-   Proficiency with Alaris systems is a must
-   Strong understanding of networking protocols, technologies, and troubleshooting techniques
-   Excellent problem-solving skills with the ability to work under pressure
-   Strong communication skills to collaborate with internal teams and external stakeholders
-   Having experience in the voice field would be a plus

## Benefits

-   Competitive salary and performance-based bonuses

-   Paid annual leave days & paid sick leave days
-   Flexible working hours and a supportive work-life balance culture
-   Paid access to premium AI tools
-   Team events and company outings
-   Access to professional development programs and continuous training
-   Growing company with the potential to take over responsibility and grow personally