\nHere to take care of all your telecoms, IT and connectivity services. This means everything in one place, one point of contact and one bill to cover everything you need.\n\nSME or global enterprise business; public sector, service sector or charity…whatever your size, shape or service, we’ll take the time to get to know your business and deliver the technology to fit the bill.\n
\nOur teams are experts in their field; passionate about finding the right solutions for you and committed to ensuring your business runs like clockwork. We’re by your side to keep your business phone system at the top of its game, your IT optimised, your data secure, your teams connected and your customers happy. At all times.\n
\nLeaving you free to focus all your energy on the important stuff. Like growing your business.
\n\nTelecoms | Mobile | Connectivity | IT solutions | Cyber security | Energy\n
At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.
We’re proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We’re delighted to have been named one of the UK’s best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.
","requirementsSection":"
Essential Skills
Excellent understanding of ITIL practices, particularly Change, Incident, and Request Management.
Fundamental understanding of IT Technology including Windows Servers & Desktop, Networking, M365, Cloud Services, VOIP Telephony,
Experience using ServiceNow
Strong problem-solving and analytical skills to assess change risks and impacts.
Excellent communication skills to explain technical details to non-technical stakeholders.
Ability to work collaboratively across teams and manage competing priorities effectively.
Desired Skills
Previous Experience working within and ITIL framework with a focus on Change Management.
Previous experience with managing Changes within customer environments.
Previous experience working within an IT or Telecoms MSP.
ITIL v4 Foundation
KPIs
Successful vs Failed Changes
% Emergency Changes less than x%
Number of Changes raised over a defined period
Change implementation vs OLA
Post Implementation Reviews Completed
CAB Efficiency
CSAT
Number of Changes associated with defined Change Candidates