People who work at Keywords are passionate, talented, committed and resourceful. As a business we thrive on diversity, celebrate uniqueness and work as teams whether we are physically together in one of our 70 global studios or working together virtually.
We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility. We learn at every opportunity to grow ourselves through experience, training and tackling new challenges.
This is what makes us Keywordians.
https://www.keywordsstudios.com/
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Great Place to Work certified for 4 consecutive years
Competitive compensation and benefits
Global exposure
","requirementsSection":"
SKILLS AND EXPERIENCE REQUIRED
Global experience within a business services environment and ideally video games development and/or working in a highly technical development environment.
Strong knowledge of first and second line support operations.
Strong knowledge of ServiceNow and industry trends.
Excellent relationship building skills.
Ability to work in a matrix management environment.
Proven experience in managing a high-performing customer service or support team.
Strong leadership and people management skills.
Excellent written and verbal communication skills.
Ability to analyse, interpret, and report on complex data.
Passion for gaming and the gaming industry.
Ability to adapt to changing priorities and work in a fast-paced environment.
Excellent problem-solving and conflict resolution skills.
Strong customer service orientation, with a focus on delivering high-quality services to employees and stakeholders.