robusta is a tech agency working with a diverse client base across different sectors & industries on implementing digital transformation programs. Engagements are typically focused on digitization of existing operations & processes and/or activation of digital customer engagement channels. With a team of 100+ tech and market consultants, robusta maintains an impactful footprint across EMEA and engages with its clients through its two key operations hubs in Egypt and Germany.
Working from an outstanding work office space in New Cairo.
Opportunities for professional development and career growth.
Dynamic and collaborative work environment.
","requirementsSection":"
Education:
Bachelor’s degree in Information Technology, Computer Science, or a related field; advanced degrees or additional certifications are a plus.
Experience:
Minimum of 5 years in IT Service Management, with at least 2-3 years in an Incident Management role.
Proven experience managing major incidents within a complex, multi-vendor environment.
Technical Skills:
Strong understanding of ITIL processes, particularly Incident Management.
Familiarity with ITSM tools and incident monitoring systems.
Knowledge of IT infrastructure, applications, and service delivery models.
Soft Skills:
Excellent communication and interpersonal skills, with the ability to manage relationships with diverse stakeholders.
Strong problem-solving and analytical skills, capable of critical thinking under pressure.
Leadership skills with the ability to influence others and drive process improvements.
Other Requirements:
Ability to work effectively in high-pressure situations and manage multiple incidents simultaneously.
Flexibility to work outside standard business hours, including weekends and on-call rotation, as required.
Working Conditions:
The role requires working in a 24x7 operating model, including shifts and occasional work outside standard business hours, particularly during major incidents.
Ability to adapt to a fast-paced, dynamic environment where priorities may shift rapidly is essential.